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Policies _ Support.webp

Policies & Support

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Terms and Conditions

1. Introduction
Welcome to Protech USA. By accessing our website and purchasing our products, you agree to be bound by these terms and conditions. These terms apply to all visitors, users, and customers of the site. Please read them carefully.

2. Use of the Website
You agree to use the website only for lawful purposes and in a way that does not infringe the rights of others. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

3. Product Information
We strive to ensure that the information on our website is accurate and up-to-date. However, we do not warrant that the product descriptions or other content available on the site are accurate, complete, reliable, current, or error-free.

4. Orders and Payments
All orders are subject to acceptance and availability. We reserve the right to refuse service to anyone for any reason at any time. Payment must be received before the dispatch of goods. We accept various payment methods, which are detailed on our checkout page.

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5. Shipping and Delivery
We aim to deliver products within the estimated delivery times, but delays may occur due to unforeseen circumstances. Shipping costs and estimated delivery times are detailed during the checkout process. We are not responsible for any delays caused by customs clearance processes.

6. Returns and Refunds
Please refer to our "Refund Policies" section for information on our returns and refunds process. We reserve the right to refuse returns if the product is not in its original condition or if the return request is made outside the stipulated time frame.

7. Intellectual Property
All content, including but not limited to text, graphics, logos, images, and software, is the property of Protech USA or its content suppliers and is protected by international copyright laws. Unauthorized use of any content may violate copyright, trademark, and other laws.

8. Limitation of Liability
Protech USA will not be liable for any damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Protech USA has been advised of the possibility of such damages.

9. Changes to Terms
We reserve the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes. Continued use of the website after any changes signifies acceptance of the updated terms.

 

Refund Policies

1. Return Eligibility
Customers may return products within 30 days of receipt for a full refund, provided the items are unused, in their original packaging, and accompanied by a receipt or proof of purchase. Customized items and gift cards are non-refundable.

2. Refund Process
To initiate a return, please contact our customer service team at [contact information] with your order details. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to your original method of payment.

3. Shipping Costs
Customers are responsible for paying the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Damaged or Defective Items
If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or refund, including the cost of return shipping.

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Customer Service

1. Contact Information
Our customer service team is available to assist you with any questions or concerns. You can reach us via:

  • Email: support@protechusa.com

  • Phone: +1 (123) 456-7890

  • Live Chat: Available on our website during business hours

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2. Business Hours
Our customer service team is available Monday through Friday, from 9:00 AM to 5:00 PM (EST). We strive to respond to all inquiries within 24-48 hours.

3. Support Channels
In addition to email and phone support, we offer live chat support on our website. Our team is also active on social media platforms and can assist with inquiries through our official accounts.

4. Feedback and Complaints
We value your feedback and are committed to improving our services. If you have any suggestions or complaints, please contact us at [email] or use the feedback form on our website. We will do our best to address your concerns promptly.

  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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Privacy Policies

1. Information Collection
We collect personal information, such as your name, email address, shipping address, and payment details, when you make a purchase or sign up for our newsletter. We also collect non-personal information, such as browser type, IP address, and referring site, to improve our services.

2. Use of Information
We use the information collected to process orders, communicate with customers, improve our website and services, and send promotional materials. We may share your information with third-party service providers who assist us in operating our website and conducting our business.

3. Data Security
We implement a variety of security measures to protect your personal information. Our website uses SSL encryption to ensure secure transmission of data. We also restrict access to personal information to authorized personnel only.

4. Cookies
Our website uses cookies to enhance user experience. Cookies are small files stored on your computer that help us recognize you and remember your preferences. You can disable cookies in your browser settings, but this may affect your ability to use certain features of our website.

5. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or the content of these sites. We encourage you to read the privacy policies of any third-party sites you visit.

6. Changes to Privacy Policy
We reserve the right to update our privacy policy at any time. Changes will be posted on this page, and the date at the top of the policy will be updated. We encourage you to review this policy periodically to stay informed about how we protect your information.

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